Terms and Conditions
WHOLESALE PRICES
Prices are listed by item number and priced in US dollars. Prices are subject to change without notice.
MINIMUM ORDER REQUIREMENT
Initial Order-$500 Reorders-$350. Orders below minimum are assessed a $25.00 Below-Minimum Fee. Please note: Product(s) cannot be added to previous orders in-house to increase size of order to exceed the minimum.
CREDIT CARDS
We accept Visa, Master Card, American Express and Discover cards from the Customer. We will not accept payment by credit cards of third parties.
CREDIT TERMS
First orders are accepted on a prepaid or credit card basis. Prepaid orders require a wire transfer (our preferred method) or a check delivered prior to shipping. Credit card orders require the account name, account number, expiration date, card verification code or value (CVC or CVV), and billing address. Credit card is charged at time of shipment.
NET 30 TERMS
The privilege of net 30 terms is available for second and subsequent orders, and is offered to customers who have submitted a satisfactory and approved credit application with references. Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges. Should it become necessary to refer the account balance to a licensed collection agency or attorney for legal action, all subsequent charges and legal fees shall be paid by the applicant.
INTERNATIONAL & PROFORMA ORDERS
All international orders are sold on ‘Ex-works’ basis. Customers should make all shipping arrangements with their own freight forwarders-we do not ship outside the US, nor do we drop ship to Canada or Mexico in business-to-customer orders. A 50% deposit on the order value (including freight) will reserve product on international orders. Order will be picked, packed and shipped when inventory value on hand reaches the deposit amount. Customer will be notified of remaining balance and, when these funds are received, the balance of the order will begin to be prepared for shipment. To avoid sales tax on international orders, a valid proof of export is necessary and must be received by Global Views within 30 days of invoice date. All goods exported to Mexico through the Border States (TX, NM,AZ and CA) should use the BORDER STATES UNIFORM SALE FOR RESALE CERTIFICATE in lieu of proof of export documents. Proforma orders are considered ‘on hold for confirmation’ until a deposit is received. Payments on international orders can be made by credit card or bank transfer of funds. Orders paid by wire transfer will be charged a $30.00 bank service fee. International orders paid by credit card are not subject to any additional service fees. International Canceled orders that have been packed are subject to a 25% restocking fee.
E-COMMERCE QUALIFICATIONS
This applies to Retailers, Interior Designers, Stagers, Trade Showrooms, etc. who qualify to open a Global Views account. This agreement does not grant permission to sell our product or to post pricing on any web site or social media platform. For more information on e-commerce account qualifications, please call our corporate office (214) 956-0030 or email [email protected].
CUSTOM ORDERS
Custom Orders are quoted at a higher price than the rate for quantity orders. A credit for the price difference between the Custom Order price and the quantity rate price will be applied to the next quantity order. Custom Orders require a deposit before production begins. Once production has started, a Custom Order cannot be canceled.
DELIVERY
Global Views is a ship-as-ready company. In-stock items are generally shipped within 5 working days from date of an order, if all necessary information is complete. Order acknowledgments are provided at the time of order placement. For orders requiring expedited processing, see below:
Oversized
Items marked Oversized will ship as less-than-truckload (LTL) on a pallet and cannot go by small package option. In addition to size and/or weight, very fragile items may be required to be shipped LTL on pallet as well.
Crated
Items marked Crated will ship LTL and will arrive on a framed wooden pallet requiring either a dock delivery (no additional expense) or a truck with a liftgate which may incur additional freight expense.
SHIPPING
Most orders ship via UPS or FedEx, which are utilized for smaller orders that are not fragile, and meet parcel size requirements. Larger items and volume orders will be shipped via common carrier. We reserve the right to select the carrier of our choice. All LTL shipping and handling charges from our dock are prepaid, FOB Dallas TX. All shipments are packed carefully using industry-standard approved packing methods. Residential delivery, commercial non-dock delivery, and/or special handling by an LTL carrier will each incur additional non-base charges, assessed at time of order or at time of delivery. All parcel residential shipments are shipped direct signature required.
ACCESSORIAL CHARGES are ancillary costs levied by LTL carriers for additional services, and can include:
Re-consignment/Re-delivery
A re-consignment fee will be applied to the shipment whenever an address change is made after a tracking number has been assigned and/or it has left the Global Views warehouse. LTL or common carrier re-consignments are subject to a $70.00 base fee. If delivery was attempted, additional fees will apply, see below. If the shipment has to change destination terminals, additional freight charges will apply.
Parcel re-consignments
Parcel re-consignments are subject to a $35.00 per carton fee, as well as additional fees for transportation charges when applicable.
Re-schedule/Re-delivery
A LTL/Common Carrier shipment is subject to a redelivery fee after an appointment was set up and the delivery attempt was made, but the consignee was not available to receive shipment. Redelivery fees are charged at $80.00 for each attempt made.
Refused shipments
Refused shipments (except due to damage) are subject to a 25% restocking fee and shipping charges both ways. Global Views reserves the right to generate invoices associated with these costs.
ADDITIONAL SERVICES & FEES
Drop Ship ($25.00)
Shipments going to any address other than a customer’s own location, warehouse, or receiver will be considered a drop ship and will incur an additional fee for service.
Rush Fee ($35.00)
Rush orders will be processed and shipped within 3 business days.
Hot Rush Fee ($75.00)
Hot rush orders will be processed and shipped within one (1) full business day after receiving paid order. We will do our very best to meet your requested date; however, it is not guaranteed due to variances in order size, delivery requirements, etc.
Crated Item Fee ($15.00 Per Crate)
Additional line item will be added to each invoice for total crates used for each shipment.
Example: 5 crates built for your shipment(s)… you will see line item “Crate” on the invoice with a qty of 5 that will be calculated as: Quantity of 5 multiplied by $15.00 for a total of $75.00
Pallet Item Fee ($5.00 Per Pallet)
Additional line item will be added to each invoice for total pallets used for each shipment.
Example: 10 pallets used for your shipment(s)… you will see line item “Pallet” on the invoice with a qty of 10 that will be calculated as: Quantity of 10 multiplied by $5.00 for a total of $50.00.
Surcharge 5% of Freight Cost
Additional line item will be added to each invoice for the surcharge of each shipments “shipping and handling” amount.
Example: If you have a total shipping and handling charge of $100.00. You will be invoiced an additional 5% of $100.00 for a total surcharge of $5.00.
**Additional charges may apply to locations that are considered remote or restrictive access areas by our white glove providers. We will notify of additional charges before shipping for approval. Previously undisclosed delivery issues at destination may cause additional fees, e.g. building elevator size will not accommodate product, more than the allotted number of flights of stairs, structural restrictions, building restrictions, etc.** White Glove Service (Base Shipping and Handling Fee (see chart) plus $459.00-all locations except the 5 New York City Boroughs, for which White Glove Service is Base Shipping and Handling Fee plus $549.00) - Items annotated in our catalog or online website with a White Glove symbol (+) require special handling and are recommended to ship via White Glove service. This service is normally used for larger, heavier, more expensive items that require special handling. Such pieces include, but are not limited to, wood cabinets, chests, tables, writing desks, certain glass pieces, mirrors, and other items that need special handling to ensure safe delivery. Such White Glove Service is handled by specialty providers across the US for the additional stated fee. White Glove Service can be specified by the buyer for any item(s) at their option. Additional charges may be applied to locations that are considered remote or restrictive-access areas by our White Glove provider crews. We will notify you of additional charges before shipping for pre-approval when such conditions are known to us or the White Glove provider. Previously undisclosed delivery obstacles at destination may cause additional fees to be assessed by White Glove personnel at the time of delivery, including, but not limited to: the building’s elevator dimensions will not accommodate the product; greater than the allotted number of flights of stairs; structural restrictions or hindrances; building restrictions; rules restricting deliveries; etc.
- Lift-gate service
- Inside delivery-room specific
- 2 to 3 person delivery team from 8AM to 6PM
- 2 flights of stairs included
- Unpacking and debris removal
- 30 to 45 minutes on site
- Light assembly using an adjustable wrench and non-electrical screwdriver. The delivery team will not affix any items to walls or ceilings, or hang mirrors, wall art or wall mounted shelving.
Ordinary White Glove services include:
Customers specifying the use of their own chosen carrier agree to assume responsibility and settlement for all transportation charges prior to loading onto the customer’s carrier. Any claims for damaged or lost shipments that were customer routed must be handled directly between customer and their chosen carrier.
Shipping Fee Example: Base Domestic Freight Zone Shipping & Handling Fees + Additional White Glove Fee + Rush Fee = Total Shipping & Handling. Shipping and Handling Fees are subject to adjustment without notice due to fuel, equipment, or labor market fluctuations.
BACKORDERS: Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders of less than $50.00 and open for more than 6 months duration will be canceled. If you have any instructions regarding backorders, please indicate when the order is placed.
DAMAGES/SHORTAGES: Upon receipt of your shipment, please count the number of pieces (skids, crates, and cartons) against the quantity listed on the delivery receipt. The shrink wrap should be intact, but if not, this may be a sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. The carrier will NOT allow inspection of a shipment received with no visible damage. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. In order to facilitate claims, please note on the DR (delivery receipt) the type of damage, any shortage, or whether the shrink wrap was not intact. Please report all concealed damages within 48 hours of signing the DR to avoid denial of claim. Please submit a complete claim form to [email protected] with pdf images of the damaged item and the shipping box. If you are not refusing the shipment, please keep the damaged item with all original packaging until the claim is resolved which can take up to 30 days. If delivery receipt is not signed with details of any shortage or damage, Global Views reserves the right to refuse liability or responsibility for damage. Please make sure your receiving facility follows the above guidelines in order to avoid additional fees and/or delays in claim settlement. We will not be able to process a claim if it is not reported to Global Views before the receiving facility delivers to the client.
RETURNS: No returns or damaged merchandise will be accepted before a Return Authorization (RMA) is issued by our Customer Service Department. Returns for reasons other than shipping damage or manufacturer defects are subject to a 25% restocking fee, plus shipping and handling charges both ways. All merchandise must be returned in original condition for credit.
UNLESS EXPRESSLY STATED HEREIN, GLOBAL VIEWS MAKES NO EXPRESS OR IMPLIED WARRANTY OF: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; TITLE; OR AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY. IN NO EVENT SHALL GLOBAL VIEWS BE LIABLE FOR LOSS OF MERCHANTABILITY OR ANY SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUE, OR PROFITS, LOST PRODUCTIVITY, LOSS OF FINANCING, LOSS OF USE OF GOODS, LOSS OF DATA, LOSS OF PRODUCTION, BUSINESS INTERRUPTION, DAMAGE TO REPUTATION, LOSS OF GOODWILL, OR ANY COSTS TO PREVENT OR MITIGATE ANY OF THESE KINDS OF DAMAGES OR CLAIMS, OR OTHER LOSSES OR COSTS OF SIMILAR TYPE, AND UNDER NO CIRCUMSTANCES WILL GLOBAL VIEWS’ OBLIGATION OR LIABILITY EXCEED THE PURCHASE PRICE YOU PAID VIA CATALOG SALE OR ONLINE SALE OF GOODS. THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF TEXAS. THE ABOVE TERMS AND CONDITIONS APPLY TO ALL ORDERS WHETHER RECEIVED VIA INTERNET, EMAIL, FAX, MAIL, OR TELEPHONE.